bk365 Privacy Policy

1Introduction

This Privacy Policy governs the collection, use, storage, and disclosure of personal data by bk365 ("we", "us", "our", "the Platform") in connection with the operation of the bk365 online betting and casino platform accessible at bk365.co. It applies to all users of the platform, including registered account holders and visitors who browse the site without registering.

bk365 recognises that users based in Pakistan and elsewhere entrust us with sensitive personal and financial information when they create an account, make a PKR deposit via JazzCash or Easypaisa, or interact with any part of the platform. We take that trust seriously. This policy is written in plain language so that all users — including English-speaking Pakistani players — can understand exactly what data we hold and why.

2Data Controller

bk365 acts as the data controller in respect of personal data collected from users through the bk365 platform. As data controller, bk365 determines the purposes and means of processing personal data as described in this policy. Where bk365 engages third-party processors — such as payment service providers, game suppliers, or KYC verification services — those parties process data on bk365's behalf and under bk365's written instructions.

3Personal Data We Collect

bk365 collects the following categories of personal data from users:

• Identity data: full name, date of birth, nationality, and gender as provided at registration or during identity verification;
• Contact data: email address and Pakistani mobile number used at registration;
• Financial data: PKR deposit and withdrawal transaction records, payment method references (JazzCash account reference, Easypaisa account reference, bank account details), and transaction amounts;
• Verification data: copies of identity documents (CNIC, passport, or equivalent) where submitted for KYC verification;
• Betting and gaming data: bet history, game session data, winnings, losses, and responsible gaming settings;
• Technical data: IP address, device type, browser type, operating system, session timestamps, and log data generated by your use of the platform;
• Communications data: records of your communications with bk365 support, including live chat transcripts and email correspondence.

4How We Collect Personal Data

bk365 collects personal data through the following means:

• Direct provision: when you register an account, complete identity verification, make a deposit, request a withdrawal, or contact our support team;
• Automated collection: through cookies, server logs, and session tracking technology that records your interactions with the platform — including which pages you visit, how long you spend on each section, and your device characteristics;
• Third-party sources: from payment processors (JazzCash, Easypaisa, HBL, UBL Omni, Meezan Bank, Bank Alfalah) and from identity verification service providers where applicable.

5Purposes of Processing

bk365 processes your personal data for the following purposes:

• To create, maintain, and administer your bk365 account;
• To process PKR deposits and withdrawals via your chosen payment method;
• To verify your identity and age in compliance with applicable requirements;
• To detect, investigate, and prevent fraud, money laundering, and other prohibited conduct;
• To operate and improve our betting, casino, and slot products;
• To provide customer support and respond to your enquiries and complaints;
• To enforce our Terms & Conditions and other platform policies;
• To send you account-related notifications (e.g., deposit confirmations, withdrawal status updates, security alerts);
• To comply with applicable legal and regulatory obligations;
• To administer responsible gaming controls including deposit limits and self-exclusion;
• To conduct analytics to understand platform usage and improve our services.

6Legal Basis for Processing

bk365 processes personal data on the following legal bases:

• Contractual necessity: processing required to perform our agreement with you, including account administration, transaction processing, and product delivery;
• Legal obligation: processing required to comply with applicable laws and regulations, including anti-money laundering requirements and age verification obligations;
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming compliance, and general analytics, where these interests are not overridden by your fundamental rights;
• Consent: where we have obtained your explicit consent, including in relation to certain marketing communications — consent which you may withdraw at any time.

7Data Sharing and Disclosure

bk365 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We may share your personal data with the following categories of recipient, strictly for the purposes described in this policy:

• Payment processors: JazzCash, Easypaisa, HBL, UBL Omni, Meezan Bank, and Bank Alfalah, to process your PKR deposits and withdrawals;
• Identity verification providers: third-party KYC service providers engaged to verify your identity and age;
• Game suppliers: licensed casino and slot game providers who supply content to the bk365 platform and who may receive session data for the purposes of game operation and dispute resolution;
• IT and security service providers: companies providing hosting, security, and platform infrastructure on which bk365 operates;
• Regulatory and legal authorities: where we are required to disclose data under applicable law, court order, or regulatory direction.

All third parties with whom bk365 shares personal data are required to handle that data confidentially and in accordance with applicable data protection standards. bk365 does not authorise any third party to use your data for their own commercial purposes.

8Payment Data and PKR Transactions

bk365 processes payment data — including JazzCash and Easypaisa account references, bank account details, and PKR transaction records — solely for the purposes of completing deposits and withdrawals, conducting fraud and anti-money laundering checks, and maintaining accurate financial records.

bk365 does not store full bank account numbers or mobile wallet credentials on its own systems. Payment authentication is handled through the secure interfaces of the relevant payment providers. Transaction records are retained in accordance with our data retention schedule and applicable financial record-keeping requirements.

9Data Retention

bk365 retains personal data for as long as is necessary for the purposes set out in this policy or as required by applicable law. In general terms:

• Account and identity data is retained for the duration of your account relationship with bk365 and for a period thereafter as required by applicable legal and regulatory obligations;
• Financial transaction records are retained for the periods required by applicable financial regulations;
• Communications with support are retained for a period sufficient to resolve disputes and maintain audit records;
• Technical and log data is retained for periods consistent with our platform security and analytics requirements.

When personal data is no longer required, bk365 takes reasonable steps to securely delete or anonymise it.

10Data Security

bk365 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include HTTPS encryption for all data in transit, password hashing, access controls limiting internal data access to authorised personnel only, and regular security assessments of our systems.

No data transmission over the internet or electronic storage method is completely secure. While bk365 takes all reasonable precautions, we cannot guarantee the absolute security of data transmitted to or from the platform. You are responsible for maintaining the confidentiality of your account credentials and for notifying bk365 immediately at [email protected] if you suspect any unauthorised access to your account.

11Your Data Protection Rights

Depending on applicable law, you may have the following rights in relation to your personal data held by bk365:

• Right of access: to request a copy of the personal data bk365 holds about you;
• Right to rectification: to request correction of inaccurate or incomplete personal data;
• Right to erasure: to request deletion of personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to restriction: to request that we restrict processing of your data in certain circumstances;
• Right to object: to object to processing carried out on the basis of legitimate interests;
• Right to withdraw consent: where processing is based on your consent, to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact bk365 via live chat support in your account dashboard or at the email address listed in Section 15. We will respond to all verified requests within a reasonable timeframe and in accordance with applicable law.

12Cookies and Tracking Technologies

bk365 uses cookies and similar tracking technologies to maintain session continuity, authenticate users across the platform, store user preferences, conduct analytics, and detect fraudulent or abusive activity. By using the bk365 platform, you consent to the use of cookies as described in this section.

You may configure your browser to refuse or delete cookies; however, doing so may impair the functionality of the bk365 platform, including your ability to remain logged in to your account. bk365 does not deploy cookies for the purpose of serving third-party advertising.

13Minors and Age Restriction

bk365 does not knowingly collect personal data from individuals under the age of 18. The platform is strictly restricted to adults. If bk365 becomes aware that personal data has been collected from a minor, that data will be deleted and the associated account closed without delay. If you believe that a minor may have created a bk365 account, please notify us immediately via live chat support.

14Changes to This Privacy Policy

bk365 reserves the right to update or amend this Privacy Policy at any time. Where material changes are made, bk365 will notify registered users through the platform prior to the changes taking effect. The date at the top of this policy reflects the date of the most recent revision. Continued use of the bk365 platform following notification of an update constitutes your acceptance of the revised Privacy Policy.

15Contact and Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or bk365's handling of your personal data, please contact our support team via the live chat function available in your account dashboard, available 24 hours a day, 7 days a week. You may also write to us by email at: [email protected] (plain text — not a clickable link). bk365 will acknowledge privacy enquiries within 48 hours and provide a substantive response within 30 calendar days.